WHO WE SERVE
All current and prospective DC public school and DC public charter school families.
ISSUES WE HANDLE
- Bullying
- Special Education
- Harassment
- Suspensions
- Safety
- Expulsions
- Transportation
- Truancy
- Attendance
- Academic Progress
- …and other issues that affect student learning
WHAT OUR OFFICE DOES NOT DO
- Take personnel action against school staff.
- Provide legal advice.
- Intervene when the parties are involved in legal or administrative proceedings.
OUR GOALS
- RESPOND to concerns in a timely, caring, and productive manner.
- ENCOURAGE effective communication between parents and schools.
- ACT as a source of early detection for emerging school system-wide issues.
- CONTRIBUTE creative policy solutions by identifying and sharing trends we observe.
- PREVENT recurring problems and improve existing processes by contributing suggestions for systemic change.
- REDUCE the need for administrative hearings and litigation by facilitating informal resolution of education-related conflicts.